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Solution Engineer

Sales & Marketing

Hong Kong, Hong Kong Island, Hong Kong

Senior

Full-time

Description

GK8 is seeking a talented Solution Engineer to join our global team, supporting our activities across Asia. You will play a key role in leading pre-sales engagements, and providing expert customer success, while collaborating closely with global teams to deliver secure, customized blockchain solutions.

Responsibilities

Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
Provide ongoing support to customers across the region, including troubleshooting, training, and guidance on proper product use to ensure satisfaction and successful product adoption.
Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
Provide support to local customers.
Drive revenue and growth opportunities with existing customers.

Requirements

At least 5 years of experience as a Pre-Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation
Strong technical skills, including proficiency in operating systems (Linux), networking, system integration, API, software troubleshooting, and problem-solving methodologies
Experience with cloud technologies is an advantage
Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
Ability to work independently and as part of a global team in a collaborative environment
Highly organized, detail-oriented, and capable of effective time management and task prioritization
Experience working with clients in international markets, preferably within Asia
Familiarity with blockchain technology or financial markets experience is an advantage
Fluency in English is required; additional Asian languages (e.g., Cantonese, Mandarin, Korean, Japanese) are an advantage
Willingness to travel within the region as needed

Benefits

Competitive base salary and discretionary bonus.
Competitive paid time off.
Company-paid health and protective benefits for employees and their eligible dependents.
Free virtual coaching sessions through Headspace.
Opportunities to learn about the Crypto industry.
Smart, entrepreneurial, and fun colleagues.

Benefits may vary depending on location.