GK8 by Galaxy The Emerging Threat of Real-Time Deepfakes in Crypto Cybercrime

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Solution Engineer

Sales & Marketing
Hong Kong, Hong Kong Island, Hong Kong
Senior
Full-time
Description

GK8 is seeking a talented Solution Engineer to join our global team, supporting our activities across Asia. You will play a key role in leading pre-sales engagements, and providing expert customer success, while collaborating closely with global teams to deliver secure, customized blockchain solutions.

Responsibilities
  • Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
  • Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
  • Provide ongoing support to customers across the region, including troubleshooting, training, and guidance on proper product use to ensure satisfaction and successful product adoption.
  • Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
  • Provide support to local customers.
  • Drive revenue and growth opportunities with existing customers.


Requirements
  • At least 5 years of experience as a Pre-Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation
  • Strong technical skills, including proficiency in operating systems (Linux), networking, system integration, API, software troubleshooting, and problem-solving methodologies
  • Experience with cloud technologies is an advantage
  • Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
  • Ability to work independently and as part of a global  team in a collaborative environment
  • Highly organized, detail-oriented, and capable of effective time management and task prioritization
  • Experience working with clients in international markets, preferably within Asia
  • Familiarity with blockchain technology or financial markets experience  is an advantage
  • Fluency in English is required; additional Asian languages (e.g., Cantonese, Mandarin, Korean, Japanese) are an advantage
  • Willingness to travel within the region as needed


Benefits
  • Competitive base salary and discretionary bonus.
  • Competitive paid time off.
  • Company-paid health and protective benefits for employees and their eligible dependents.
  • Free virtual coaching sessions through Headspace.
  • Opportunities to learn about the Crypto industry.
  • Smart, entrepreneurial, and fun colleagues.

Benefits may vary depending on location.


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